Refund and Damage Policy
We want buyers to feel confident when ordering fragile ceramic objects.
1. Inspect on arrival
Please inspect your order when it arrives. If the item is damaged in transit, contact us within 48 hours of delivery.
2. Damage claim photos
Please send clear photos of the item, the outer box, inner packaging and shipping label. Keep all packaging materials until the case is reviewed.
3. Limited-piece remedy
Because many objects are limited pieces, replacements may not always be available. Depending on the situation, we may offer a replacement, partial refund, full refund or another agreed remedy.
4. Change-of-mind returns
Returns for change of mind are reviewed case by case. Returned ceramics must be unused, in the original condition and packed safely. Buyers are responsible for return shipping unless the return is caused by our error or confirmed transit damage.
5. Custom orders
Custom or specially sourced orders may have different cancellation and return rules. These will be confirmed before payment.
1. Inspect on arrival
Please inspect your order when it arrives. If the item is damaged in transit, contact us within 48 hours of delivery.
2. Damage claim photos
Please send clear photos of the item, the outer box, inner packaging and shipping label. Keep all packaging materials until the case is reviewed.
3. Limited-piece remedy
Because many objects are limited pieces, replacements may not always be available. Depending on the situation, we may offer a replacement, partial refund, full refund or another agreed remedy.
4. Change-of-mind returns
Returns for change of mind are reviewed case by case. Returned ceramics must be unused, in the original condition and packed safely. Buyers are responsible for return shipping unless the return is caused by our error or confirmed transit damage.
5. Custom orders
Custom or specially sourced orders may have different cancellation and return rules. These will be confirmed before payment.