FAQ
Q: Are the objects handmade?
A: We only publish confirmed craft information. Please check each product page for the verified material, measurements, weight and visible decoration notes.
Q: Can I ask for more photos before buying?
A: Yes. For fragile or one-off ceramic pieces, you can contact us for extra photos, scale references or packing details before ordering.
Q: What if an item arrives damaged?
A: Keep the item, box, inner packaging and shipping label. Contact us within 48 hours of delivery with clear photos so we can review the issue.
Q: Do you ship internationally?
A: International shipping depends on destination and carrier availability. If checkout does not show your country, contact us before purchase.
Q: Can I request sourcing or custom selection?
A: Yes. WanQi Archive can record sourcing requests, but availability, timing and price must be confirmed case by case.
A: We only publish confirmed craft information. Please check each product page for the verified material, measurements, weight and visible decoration notes.
Q: Can I ask for more photos before buying?
A: Yes. For fragile or one-off ceramic pieces, you can contact us for extra photos, scale references or packing details before ordering.
Q: What if an item arrives damaged?
A: Keep the item, box, inner packaging and shipping label. Contact us within 48 hours of delivery with clear photos so we can review the issue.
Q: Do you ship internationally?
A: International shipping depends on destination and carrier availability. If checkout does not show your country, contact us before purchase.
Q: Can I request sourcing or custom selection?
A: Yes. WanQi Archive can record sourcing requests, but availability, timing and price must be confirmed case by case.